How to make a claim

26 June 2018

Should the unthinkable happen, it's good to know how to make a claim to get your insurance sorted quickly.

Damage to your home?

Make sure everyone is safe and call emergency services if you need to.

If you need urgent repairs, call us on 0800 500 216 as soon as possible. Otherwise, you can report your claim online. One of our Customer Managers will get in touch within two working days.

If you can't live in your damaged home we will arrange accommodation for you, your family and your household pets.

Had a burglary?

Call the police. They may want to investigate the break in so check with them before tidying up.

Report your claim online or call us on 0800 500 216 if your situation is urgent. We'll make arrangements to ensure your home is secure again.


Talk to your neighbours, as they may have seen something that could help the police.

Write a list of everything you can think of that's missing.

Top Tip


Talk to your neighbours, as they may have seen something that could help the police.

Had a car accident?

Stay calm, make sure you and everyone else at the scene are out of danger, then call the police if you need to.

Write down the registration, make and model of any other car involved. Take pictures of the other car and the damage. Exchange contact details with the other driver(s) and any witnesses.

If your situation is urgent, call us on 0800 500 2016 as soon as your can or report your claim online. We'll help you arrange your repairs and get you back on the road as soon as possible.

Has your car been stolen?

Call the police to file a report.

Call AA Insurance as soon as you can to lodge a claim or report your claim online.


Have a question for us?

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Call us on 0800 500 231

8am-8pm Monday to Friday.  8am-6pm weekends & holidays

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