Auckland, 14 December 2021 – AA Insurance has been named Consumer NZ’s People’s Choice award winner for car insurance for the third year running.
“We’re very proud to be named a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey, in what has been another tough year for everyone,” says AA Insurance’s Chief Executive, Chris Curtin.
People’s Choice winners are established through the analysis of Consumer NZ surveys that have been sent to Consumer NZ members and supporters. Providers must be a standout performer in customer satisfaction and meet all performance criteria, including at least 65% of customers being ‘very satisfied’ to achieve the People’s Choice status. Companies are ranked on overall satisfaction, price, customer support and value for money.
“Given the strict criteria of these awards, to be recognised by Consumer NZ members is a real testament to our people and their commitment to make a difference in our customers’ lives and in what is in a very competitive market,” continues Chris.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
