Auckland, 19 December 2019 – AA Insurance was a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey and has been named its 2019 People’s Choice award winner for car, home and contents.
Seventy-three percent of AA Insurance customers were very satisfied with their provider for car insurance, compared with the industry average of 65%, while 65% were very satisfied with their house insurance (vs 55% industry average), and 68% for contents insurance (vs 58% industry average).
AA Insurance shares the awards with FMG and MAS that also scored well above industry averages.
People’s Choice winners are established through analysis of Consumer NZ surveys that have been sent to Consumer members and supporters – 5,431 were surveyed for car, 4,853 for home and 5,086 for contents insurance. A business must be a standout performer in customer satisfaction to achieve People’s Choice status.
AA Insurance Chief Executive Chris Curtin says the team is ecstatic to receive these awards especially given the strict criteria that companies must meet.
“We’re delighted. It’s a real testament to our continued hard work in a very competitive market, to make a difference in our customers’ lives, and be there when they need us most.
“It also shows our model of transparency and fairness is working, giving customers a fantastic, positive experience we’re all proud of.”
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
027 406 1787