AA Insurance will be basing its Hawke’s Bay cyclone support teams out of the Napier and Hastings AA Centres from Monday through Friday next week (27 February – 3 March).
The team, previously based at the local community hubs, will be on hand at the Napier and Hastings AA Centres to offer personal support to customers with queries about their insurance cover, or who need assistance to lodge a claim relating to the damage caused by Cyclone Gabrielle.
Simon Hobbs, General Manager Operations said, “We know this is a very difficult time for many of our customers in Hawke’s Bay and that a face-to-face chat could really help right now. The Napier and Hastings AA Centres are centrally located with reliable hours for customers to pop in if they need help to lodge a claim or have questions about their insurance.”
Napier AA Centre: Monday to Friday, 9am – 4pm, 33 Carlyle Street, Napier South.
Hastings AA Centre: Monday to Friday, 10am – 4pm, 521 Heretaunga Street West, Hastings.
“If your property or vehicle is critically damaged or if you need immediate assistance, please call us on 0800 500 216. We recommend lodging non-urgent claims on aainsurance.co.nz,” Hobbs said.
AA Insurance’s presence at the Napier and Hastings AA Centres will be reviewed each week based on customer need.
While the teams at other AA Centres nationwide will happily assist customers with general insurance queries, unfortunately they can’t help with specific claim lodgement or queries and will refer these customers to AA Insurance.
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 13 years running, named Canstar’s 2023 Home and Contents Insurer of the Year and Outstanding Value Award winner, and currently ranked 7th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015).
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
