Auckland, 15 April 2021 – AA Insurance has won twice at the prestigious industry Research Association Effectiveness Awards (RAEAWARDS) for its effective use of insights in decision making, including initiatives in response to Covid-19.
Together with research partner, Colmar Brunton, AA Insurance scooped the financial services category for its Covid-19 Support Initiatives research; Building Trust and Supporting Customers through Covid-19 and beyond.
“In response to Covid-19, AA Insurance developed several initiatives, including a hardship fund, premium freezes and premium rebates,” says Aaron Dickinson AA Insurance’s General Manager - Strategy, Insights & Analytics, “which were explored and optimised with customer and staff research by our partner, Colmar Brunton.
“This research provided us with clear direction, as well as the confidence, that launching these support initiatives was indeed the right thing to do and would be understood to be from a truly genuine place.
“As a result, we received thousands of appreciative emails, social posts and messages from customers who had benefitted from one or more of the initiatives. It really was incredibly humbling and proved to us how invaluable quality research is when making some really big decisions.”
The icing on the cake, he says, was that the company was also named Insight Organisation of the Year. This was for successfully championing the effective use of insights, demonstrating the use of evidence-based decision making and deep consumer insight to make decisions that benefit both the business and customers.
“It is amazing to be recognised this way and a true testament to how the organisation embraces and values insights,” he says.
The RAEAWARDS are held every two years by the Research Association NZ to celebrate the contribution of those undertaking research evaluation, data analysis and insights generation. There were 13 awards overall this year; seven category awards, three industry recognition awards and three special judges’ awards. The judges agreed that the standard of entries was exceptionally high with an almost record number of 54 entries.
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 860 staff look after almost 470,000 customers with 930,000 policies.
We proudly partner with Eden Park and have been consistently recognised by: Reader’s Digest Most Trusted Brands (11 consecutive years since 2011) and Quality Service Awards for Car, and Home and Contents Insurance (since 2015), Kantar Customer Leadership Index (since 2019), Canstar Blue Most Satisfied Customers (2011-2018), and the Colmar Brunton Corporate Reputation Index (since 2015) that recognises New Zealand’s most successful companies. Last year, AA Insurance was also named Consumer NZ People’s Choice award winner for car, home and contents (since 2019).
AA Insurance has an A+ (Strong) Insurer Financial Strength Rating given by Standard and Poor’s (Australia) Pty Ltd. For further information visit aainsurance.co.nz.
For more information please contact:
Nicole Steven, Botica Butler Raudon Partners, (09) 303 3862, 021 025 31886 or email firstname.lastname@example.org