Repairs to my home have started, however, my property has been proposed to be categorized as Category 3 High risk. What does this mean for my home insurance claim?

If you wish to discuss any repairs that are currently underway while the consultation process is ongoing, please get in touch with your Customer Manager and they will be able to discuss this with you.

If, once the consultation period ends, your home is determined to be Category 3 High risk and you can no longer occupy your property, this will mean any ongoing repairs can no longer progress and your claim will be cash settled. Your Customer Manager will work through this with you and discuss all options available. We can assure you that we’ll do all we can within our policy limits, and we are committed to keeping you informed every step of the way.

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