Simplifying insurance

To help explain all the jargon found in insurance we needed a true expert, someone who is exposed to insurance queries on a day-to-day basis. And there is no one who has heard or seen more than those that live in the AA Insurance call centre’s…fish tank.

Voted Most Trusted General Insurer* by NZers for 12 years running

Trust Badge

Meet Fin, the AA Insurance spokesfish

Insurance 101

Insurance terminology can be confusing. We’re here to make things easier, with guides to help you navigate your insurance, understand key terms, and let you know what you can expect at claim time.

Key terms

Two people coming to an agreed value

Agreed & market value

When researching motor insurance options, you may come across the terms ‘agreed value’ and ‘market value’. It’s important to understand the difference between these terms before you take out insurance.

The fence was knocked over in a storm

Gradual damage

Insurance policies are designed to cover you for sudden, accidental and unforeseen damage or loss. Gradual damage is deterioration that happens over time, and is generally not covered by insurance.

A man handing over a bag of money.

Sum insured

‘Sum insured’ is a term often mentioned when taking out insurance but it can sometimes be confusing. Let’s take a closer look at what sum insured actually means.

Insurance 101

Two girls playing in a car

Car insurance for beginners

Car insurance isn’t mandatory in New Zealand, but there are many reasons why you should consider having it. Let’s take a look at the benefits of car insurance, how it works, and what you should think about before choosing your cover.

Contents insurance for beginners

Contents insurance is a great way to protect yourself and your property against the unexpected. Let’s take a closer look at its benefits, how it works and the things you should consider before choosing your cover.

Two people sitting in the garden of their house

Home insurance for beginners

Your home may be your most valuable asset, so it makes sense to protect it from the cost of unexpected damage or loss. Let's take a closer look at the benefits of home insurance, how it works and a few things to consider before choosing your cover.


A car being assessed and fixed

Car insurance: what to expect at claim time

It's good to know what to expect should you need to make a claim on your car insurance policy. Here's a breakdown of the claims process.

Street view of two family homes

Home insurance: what to expect at claim time

What happens when you make a home insurance claim? We’ve outlined each step so you know what to expect if you need to make a claim.

The contents of a home affected by flooding

Contents insurance: what to expect at claim time

Making a contents insurance claim can be daunting. We’ve laid out each step of the journey so you know what you can expect from the process.

*As voted by consumers 2011 – 2022 in the Reader’s Digest Trusted Brands survey. For more information visit