To help explain all the jargon found in insurance we needed a true expert, someone who is exposed to insurance queries on a day-to-day basis. And there is no one who has heard or seen more than those that live in the AA Insurance call centre’s…fish tank.
Voted Most Trusted General Insurer* by NZers for 12 years running
Meet Fin, the AA Insurance spokesfish
Insurance terminology can be confusing. We’re here to make things easier, with guides to help you navigate your insurance, understand key terms, and let you know what you can expect at claim time.
When researching motor insurance options, you may come across the terms ‘agreed value’ and ‘market value’. It’s important to understand the difference between these terms before you take out insurance.
Insurance policies are designed to cover you for sudden, accidental and unforeseen damage or loss. Gradual damage is deterioration that happens over time, and is generally not covered by insurance.
‘Sum insured’ is a term often mentioned when taking out insurance but it can sometimes be confusing. Let’s take a closer look at what sum insured actually means.
Car insurance isn’t mandatory in New Zealand, but there are many reasons why you should consider having it. Let’s take a look at the benefits of car insurance, how it works, and what you should think about before choosing your cover.
Contents insurance is a great way to protect yourself and your property against the unexpected. Let’s take a closer look at its benefits, how it works and the things you should consider before choosing your cover.
Your home may be your most valuable asset, so it makes sense to protect it from the cost of unexpected damage or loss. Let's take a closer look at the benefits of home insurance, how it works and a few things to consider before choosing your cover.
It's good to know what to expect should you need to make a claim on your car insurance policy. Here's a breakdown of the claims process.
What happens when you make a home insurance claim? We’ve outlined each step so you know what to expect if you need to make a claim.
Making a contents insurance claim can be daunting. We’ve laid out each step of the journey so you know what you can expect from the process.
*As voted by consumers 2011 – 2022 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards